Returns & Exchanges
At Ebonyline, we strive for 100% customer satisfaction by offering a flexible return policy for hair and beauty products within 30 days of delivery. Please ensure all items remain in their original, unopened packaging with all tags attached to qualify for a refund or exchange.
Initiate Your Request
Log in to your Ebonyline account and navigate to your order history to select the items you wish to return and obtain an RMA number.
Prepare the Package
Securely pack the unused items in their original manufacturer packaging, ensuring all lace is uncut and hygiene seals are intact.
Ship the Items
Affix your shipping label and send the package to our returns department, keeping a copy of your tracking number for confirmation.
Quality Inspection & Refund
Once our beauty experts verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing